A few months ago i recieved an 18-LED board from Paul. I found out that a strip of LED's did not work, i was disappointed but kept my disappointment to myself. Yesterday i decided to mention it not really thinking there was any hope for a replacement/refund. I get a PM from Paul saying to send him my item number and he will refund/send me a new set. Despite losing the order number, Paul found my address and sent me a new set no questions asked. He was willing to do almost anything to not lose my business. That shows a real businessman. For that you sir get a positive review in hopes that others see it and realize that you do own a legit business. And for all you people who say that he messed up in the first place, you try running an online business. I'm sure he has lots of work cut out for him all the time.