Joined
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562 Posts
I seriously cant handle their bullshyt anymore.
I was having the window motors replaced because mine have both recently decided to crap out on me. Wellllllllll, while my car was at Ciocca getting the window motors replace they Accidently ruined my window tint. It looks like a 4 year old went to town on my tint with a flat head.
No big deal, I made the service tech note the damage and thats that. I call around and get estimates on window tint and come back to them when my next oil change was due. Of course the Service Manager decides that $100 to have old window tint taken off and new put on is too much.
"First of all, its not my responsibility to replace after market tint if its damaged in my shop."
To which I responded "I called Lehigh Valley Hyundai and they said its policy to not have cars leave in worse shape than when they rolled into the shop."
So then he agreed to have their resident window tint guy from 3 blocks up the street run do and give an estimate. So then I let them keep my car for 5 days, without a single call from them. I call them up and they tell me "The tint guy was a no-show for 5 days." I need my car back so I pick it up and let the tint go until my next oil change. I dropped the car off last tuesday morning and told the manager "You keep this car until the tint is done. I dont need it back for weeks."
So the manager says to me "We dont want that thing sitting here that long."
So I said "I refuse to pick it up until the tint is fixed, I dont want that thing sitting in my driveway until its like it was before I dropped it off here 4 months ago."
Then I left. Later on Wednesday night I get a call from them. "Hi, this is XXXXX from Ciocca Hyundai, we ran into alittle problem."
"What kind of problem?" I asked
"Well we seem to have popped two of your tires"
This is when I lost my cool.
"I parked the car right outside the service doors. You guys popped two BRAND NEW tires driving the car 25 feet? Let me guess, you guys have to order parts right?"
"Yes sir"
"And it'll be a couple of weeks because of the christmas season right?"
"Yes sir"
"Fine, do whatever you have to, I want that window done and those tires fixed before Ill pick it up. I need to come down and pick up all of the presents which are in my trunk because I was told I would have the car back by the end of the week. I work at the hospital and dont have any time off until Saturday night"
"Thats fine, we are open until 6pm on Saturdays"
Guess where I just came from, FUKING CIOCCA HYUNDAI. I went there on my lunch break, raced there in my dads mini vanand got there at 5:40pm. The service department was closed but sales was open and of course no one there had keys to get into the service bay so I can get all of my Christmas Presents out of my trunk. I figured I was being smart keeping my presents in my car since the family is BIG on snooping for presents. Guess not.
I cant believe these *******s. They have officially ruined christmas for my family.
I was having the window motors replaced because mine have both recently decided to crap out on me. Wellllllllll, while my car was at Ciocca getting the window motors replace they Accidently ruined my window tint. It looks like a 4 year old went to town on my tint with a flat head.
No big deal, I made the service tech note the damage and thats that. I call around and get estimates on window tint and come back to them when my next oil change was due. Of course the Service Manager decides that $100 to have old window tint taken off and new put on is too much.
"First of all, its not my responsibility to replace after market tint if its damaged in my shop."
To which I responded "I called Lehigh Valley Hyundai and they said its policy to not have cars leave in worse shape than when they rolled into the shop."
So then he agreed to have their resident window tint guy from 3 blocks up the street run do and give an estimate. So then I let them keep my car for 5 days, without a single call from them. I call them up and they tell me "The tint guy was a no-show for 5 days." I need my car back so I pick it up and let the tint go until my next oil change. I dropped the car off last tuesday morning and told the manager "You keep this car until the tint is done. I dont need it back for weeks."
So the manager says to me "We dont want that thing sitting here that long."
So I said "I refuse to pick it up until the tint is fixed, I dont want that thing sitting in my driveway until its like it was before I dropped it off here 4 months ago."
Then I left. Later on Wednesday night I get a call from them. "Hi, this is XXXXX from Ciocca Hyundai, we ran into alittle problem."
"What kind of problem?" I asked
"Well we seem to have popped two of your tires"
This is when I lost my cool.
"I parked the car right outside the service doors. You guys popped two BRAND NEW tires driving the car 25 feet? Let me guess, you guys have to order parts right?"
"Yes sir"
"And it'll be a couple of weeks because of the christmas season right?"
"Yes sir"
"Fine, do whatever you have to, I want that window done and those tires fixed before Ill pick it up. I need to come down and pick up all of the presents which are in my trunk because I was told I would have the car back by the end of the week. I work at the hospital and dont have any time off until Saturday night"
"Thats fine, we are open until 6pm on Saturdays"
Guess where I just came from, FUKING CIOCCA HYUNDAI. I went there on my lunch break, raced there in my dads mini vanand got there at 5:40pm. The service department was closed but sales was open and of course no one there had keys to get into the service bay so I can get all of my Christmas Presents out of my trunk. I figured I was being smart keeping my presents in my car since the family is BIG on snooping for presents. Guess not.
I cant believe these *******s. They have officially ruined christmas for my family.
