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Damaged Cams......WTF!!!!!

1.4K views 30 replies 19 participants last post by  andy3002  
#1 · (Edited)
I have bought a set of stock V6 cams with only 1000 miles on them from a member here. The cams were send to Crower for a regrind but today I received an email from Crower saying that the cams were damaged during shipment. They have also send the pictures of the damage.

Image


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I'm really pissed off :3_steam: :3_steam: :3_steam: .........I don't see how a cam can get damaged during shipment. Is it that easy??

Any suggestions, ideas on what I can do. I really wanted this mod but now I don't know any further.
 
#4 ·
Damn, that sucks. Any time I send them out, I roll each cam separately bubble wrap about 5 times. I rather spend an extra $2 on bubble wrap than $200 buying new cams.

Did you have insurance?

Also, look at all those knicks on the cam journal. Those were definitely not packaged very well.
 
#5 ·
I bought the cams from a member here and he send them to Crower under my name. So, I don't know how the package was done. But is it really possible to get the cams damaged during shipment? I mean if they are so brakeable how do they perform inside the engine?? I always thought of cams being more solid and durable as they are one of the highest performing parts in the engine.
 
#9 ·
that looks like the cams were wrapped together instead of individually. didnt he buy insurance? it could be worse, they could have been damaged after the grind was done.
 
#12 ·
Doesn't UPS automatically insure the package? If not, I believe they still have some type of insurance. Recipient (Crower) needs to file a claim I think. Maybe not. Maybe the shipper. Since it was under your name, maybe you do.
 
#13 ·
I ordered stock cams off of a member here and had a similar thing happen. A tooth on one of the cam gears had been completely sheared off. I bought a new gear from Hyundai and had a nice struggle getting the stock one off and the new one on. Long story short, Crower is getting the cams tomorrow, and I'm still very happy with how cheap this whole process turned out to be.
 
#15 ·
אני חיּל המשיח;2019743 said:
Doesn't UPS automatically insure the package? If not, I believe they still have some type of insurance. Recipient (Crower) needs to file a claim I think. Maybe not. Maybe the shipper. Since it was under your name, maybe you do.


they automatically insure 100 bux. the money however would be returned to the shipper, not the buyer.
 
#16 ·
If you sent through UPS, I wouldn't be surprised, I had them send me a set of brake calipers, and by the time they showed up, they were both out of the box and just being held together by duct tape. One of the calipers had been warped in the process, so I had to send it back to the distributor who covered the costs.

But yes, in the mail, anything can be destroyed!!!!!!!!!
 
#21 ·
Crower should have inspected the cams when they were delivered. This is on crower and the shipping company. If I order somthing and when I receive it, it is damaged I have to tell the the delivery person at that time that they are not accepting the shipment. I would contact crower and ask shy they didnt reject the package.
 
#22 ·
well, that's fine, but I had a shipment of handblown glass.... we'll call it "artwork" to keep it pg, but it had no signs of misuse or abuse, but when I opened it, about 6 of the pip.... pieces of artwork were broken, and ups was cool about it. These cams might have been damaged despite the outer packaging being totally fine. Either way, I would get my $ back, and the guy you bought them off of should be able to recoup at least the 100 bucks, but hopefully he got more insurance than what comes standard. Oh, and yep, those pics are like freakin glamour shots for cams!
 
#23 ·
anyone who buys or sells, u need to get your insured! I insured everything myself when shipping. I dont charge extra if they ask, i just include it. I insured Samba's Stg4 IM and it cost $30 something (i think) but well worth it IMO then having to buy back or replace myself. if you are shipping UPS insure that thing!
 
#26 ·
You are absolutely right. It is very important to insure those kind of parts that you can't replace easily.

When I received my IM I was really suprised how nice and strong the packing was done. Thank you once again for the kind interest.
 
#24 ·
In general, cams are very strong, usually made from a billet steel rod. The problem is that no matter how hard the metal, when hit with another piece of metal of the same hardness, it will scratch. So the cams can easily damage other cams in the box. On top of that, the edges of the cam lobes is knife-sharp, so it will easily knick, or place knicks in other things.

If you're shipping cams, wrap them in at least 5 layers of bubble wrap. Then tape so that it doesnt come undone. I think Crower does like 3 layers of bubble wrap, followed by an outer layer of cardboard wrap on each cam.
 
#25 ·
So, what do you guys say? Should I try to get a new set of stock cams from a dealer around San Diego where Crower is and have them ship the cams to Crower? If so, any input on the dealers around San Diego would be highly appreciated.
 
#28 ·
The dealer has very steep prices compared to a used set you'll find on here. Last I heard, a set of four new cams cost in the realm of $500. And then $350 for regrinds, plus shipping. You're looking at $900 for a set of cams that would have been $500 if you bought a good used set.

I say just get a refund by UPS and try to find someone else selling used cams.
 
#29 ·
If you want a brand new cam, let me know, I have a friend at the dealership that can give me the wholesale price, it's a little cheaper, and I can get it shipped to crower depending on the cost of shipping it may be worth it. let me know
 
#30 ·
I would appreciate if you could get me a quote on the cams. Seems like nobody is selling their cams in the near future so I might go with the one from the dealer.