*** EDIT, March 23, 2006, been informed that a class action lawsuit against Hyundai regarding the clutch issue has already been filed. Don't be left behind. Our forum member, ucf_bronco, has posted "A class action complaint has finally been filed. If you have not already done so, send an email to GW@classcounsel.com for more information."
All I can say is it's about time! And also continue to file ur complaints with the NHTSA at:
http://www-odi.nhtsa.dot.gov/ivoq
range: :mango: :apple: :m_banana: :m_idhitit ineapple
************************************************************End of Edit
Yesterday I went to pick up my Tib from the dealer after having my second clutch/flywheel failure in 36 months. When I arrived at the dealer I received my work order and walked to the cashier. Before paying I reviewed my work order and pulled out my copy of TSB 04-40-005 to confirm that they had made the repairs with the updated clutch components listed on their TSB. I found that they had repaired my car with the old part and not the one listed on their TSB. I refused to pay nor take possession of my vehicle unless they followed their TSB.
The general service manager came out and insisted they there was nothing wrong with the "old" part. I told him that Hyundai had updated the clutch components to "new clutch components . . . to improve clutch operation." He then went to "prove" his point that Hyundai waas still telling the dealerships to correct all pre-April 2003 production Tibs with the "old" part and not the new one on their TSB. He attempted to "prove" his point by giving me a printout (which I have) of their online part/repair service manual. It appears that all dealerships are using this online manual to order parts and make repairs.
I carefully examined the copy of the online manual he gave me and made the following observations. The manual states that the following production date "ranges" are to be repaired with the following clutch:
Production date..........Part
10/01/2001-02/24/2003....4110039140
02/24/2003-Present.......4110039145
Now, the TSB, issued in March 2004, states that ALL pre-April 2003 production Tibs are to be repaired with the updated clutch 4110039145. The reason I found as to why they are still to this day reparing the clutches and using the old part is that their online manuals were issued BEFORE the TSB and have NEVER been updated. This was an amazing revelation, almost too difficult to believe for such a large company as Hundai. But, they screwed up! So, the dealership service departments are only relying and following their online manuals assuming they have been updated with the TSB, which is in itself an update superceeding the onine manual's listing of parts to be used for repair. It is true that the dealers have the TSBs, however, they are usually in a seperate binder, or in a seperate database that is not cross-referenced by the online manual. So, the tech in the shop gets a car, looks up the part number in the online manual assuming that Hyundai has updated their onine manual, and unknowingly orders the wrong part.
This problem is not unique to the dealership I went to. In January 2006 is when I obtained a copy of this TSB for clutch repairs. When I did, I compared it to my first clutch repair back in November 2004 which was done in a delaership over 150 miles from the dealership I'm using now. And guess what? The first repair done in November 2004 in that other dealership was also done using the wrong part contrary to the TSB issued in March 2004. I suspect that this may be a problem widespread throughout the country with the exception of those unique and few techs that have either memorized their TSBs or checked them meticulously every time they get a car in for repair. A really poor and ineffecient way of conducting business.
In addition to the bad hydraulics, I suspect that this errorneous use of the old part being continued to be used in clutch repairs, contrary to their own TSB, may be contributing to the multiple clutch failures we are experiencing in our Tibs. I am currently in contact with corporate Hyundai to advise them by phone and registered mail of my findings in the hope that they correct and update their online service manuals.
In the meantime, check your clutch repair orders to ensure they have been repaired with the updated parts. This is a continuing problem in our Tibs. Even the newer Tibs, not just the 2003 model, are starting to report clutch assembly problems. Again, if you have ever had, or are currently experiencing any clutch related problem such as total failure, slippage or anything please file your complaint with the NHTSA. You can find more information on this thread:
http://www.newtiburon.com/forums/showthread.php?t=64779
Or go to the following link to their online complaint form:
http://www-odi.nhtsa.dot.gov/ivoq/
P.S. Btw, the dealer order the updated part and will be correcting the repair on my vehicle.
All I can say is it's about time! And also continue to file ur complaints with the NHTSA at:
http://www-odi.nhtsa.dot.gov/ivoq
range: :mango: :apple: :m_banana: :m_idhitit ineapple************************************************************End of Edit
Yesterday I went to pick up my Tib from the dealer after having my second clutch/flywheel failure in 36 months. When I arrived at the dealer I received my work order and walked to the cashier. Before paying I reviewed my work order and pulled out my copy of TSB 04-40-005 to confirm that they had made the repairs with the updated clutch components listed on their TSB. I found that they had repaired my car with the old part and not the one listed on their TSB. I refused to pay nor take possession of my vehicle unless they followed their TSB.
The general service manager came out and insisted they there was nothing wrong with the "old" part. I told him that Hyundai had updated the clutch components to "new clutch components . . . to improve clutch operation." He then went to "prove" his point that Hyundai waas still telling the dealerships to correct all pre-April 2003 production Tibs with the "old" part and not the new one on their TSB. He attempted to "prove" his point by giving me a printout (which I have) of their online part/repair service manual. It appears that all dealerships are using this online manual to order parts and make repairs.
I carefully examined the copy of the online manual he gave me and made the following observations. The manual states that the following production date "ranges" are to be repaired with the following clutch:
Production date..........Part
10/01/2001-02/24/2003....4110039140
02/24/2003-Present.......4110039145
Now, the TSB, issued in March 2004, states that ALL pre-April 2003 production Tibs are to be repaired with the updated clutch 4110039145. The reason I found as to why they are still to this day reparing the clutches and using the old part is that their online manuals were issued BEFORE the TSB and have NEVER been updated. This was an amazing revelation, almost too difficult to believe for such a large company as Hundai. But, they screwed up! So, the dealership service departments are only relying and following their online manuals assuming they have been updated with the TSB, which is in itself an update superceeding the onine manual's listing of parts to be used for repair. It is true that the dealers have the TSBs, however, they are usually in a seperate binder, or in a seperate database that is not cross-referenced by the online manual. So, the tech in the shop gets a car, looks up the part number in the online manual assuming that Hyundai has updated their onine manual, and unknowingly orders the wrong part.
This problem is not unique to the dealership I went to. In January 2006 is when I obtained a copy of this TSB for clutch repairs. When I did, I compared it to my first clutch repair back in November 2004 which was done in a delaership over 150 miles from the dealership I'm using now. And guess what? The first repair done in November 2004 in that other dealership was also done using the wrong part contrary to the TSB issued in March 2004. I suspect that this may be a problem widespread throughout the country with the exception of those unique and few techs that have either memorized their TSBs or checked them meticulously every time they get a car in for repair. A really poor and ineffecient way of conducting business.
In addition to the bad hydraulics, I suspect that this errorneous use of the old part being continued to be used in clutch repairs, contrary to their own TSB, may be contributing to the multiple clutch failures we are experiencing in our Tibs. I am currently in contact with corporate Hyundai to advise them by phone and registered mail of my findings in the hope that they correct and update their online service manuals.
In the meantime, check your clutch repair orders to ensure they have been repaired with the updated parts. This is a continuing problem in our Tibs. Even the newer Tibs, not just the 2003 model, are starting to report clutch assembly problems. Again, if you have ever had, or are currently experiencing any clutch related problem such as total failure, slippage or anything please file your complaint with the NHTSA. You can find more information on this thread:
http://www.newtiburon.com/forums/showthread.php?t=64779
Or go to the following link to their online complaint form:
http://www-odi.nhtsa.dot.gov/ivoq/
P.S. Btw, the dealer order the updated part and will be correcting the repair on my vehicle.
